Certified by the VA Dept of Minority Business Enterprise


Our corporate commitment

Call Center Experience


After more than 20 years working in support of call centers and other customer service organizations, I know from experience that all discussions and training are about the conversations taking place with the customers. There are very little, if any, resources focused on the conversations between co-workers and managers.

Let us be that resource. When more clear concise conversations are created in the workplace; there is an increase in productivity, employee engagement and team cohesiveness.  Better conversations within the workplace create more opportunities to provide outstanding customer service and help unlock your team’s full potential.

Our programs are designed for each client based on their needs. Contact us to assess your needs and discuss solutions for overall improvement and outstanding customer service. 


Return on Investment



  • Decrease abandoned calls
  • Decrease Average Hold Time 
  • Increase Average Speed of Answer
  • Decrease Average Handle Time
  • Increase Retention Rate
  • Increase Outstanding Customer Service Experiences

 Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t miss. 

– Lee Iacocca 

Employee Engagement


  • Better employee health 
  • Happier employees 
  • Lower absenteeism 
  • Higher retention
  • Outstanding customer service
  • Better quality
  • Ownership

 “Employee engagement is the emotional commitment the employee has to the organization and its goals.” 

–Kevin Kruse, author 

Team Cohesiveness


  • Increased collaboration and participation 
  • Trust in team members ability
  • Confident in their abilities and effectiveness 
  • Sense of belonging 
  • Mutual respect
  • Team emotional intelligence

“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” 

– Simon Sinek 

Just a few...