After more than 20 years working in support of call centers, I know from experience that all discussions are about the conversations taking place with the customers. There are very little, if any, resources focused on the conversations between co-workers and managers.
Let us be that resource. When more clear concise conversations are created in the workplace; there is an increase in productivity, employee engagement and team cohesiveness. Better conversations within the call center create more opportunities to provide outstanding customer service and help unlock your team’s full potential.
Our programs are designed for each client based on their needs. Contact us to assess your needs and discuss solutions for overall improvement and outstanding customer service.
Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t miss.
– Lee Iacocca
“Employee engagement is the emotional commitment the employee has to the organization and its goals.”
–Kevin Kruse, author
“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”
– Simon Sinek